Policies

Refunds & Returns Policy

Just a quick heads-up: all sales are final. Here's why:

  • Every set is custom-made just for you.
  • For hygiene reasons, we can't reuse them for anyone else.

So, please double-check your order and nail size before you place it. If you have any questions or need help, just let me know—I'm here to assist!

If you have any concerns about quality, damage, or defective items, please reach out within 2 weeks of receiving your products. Thanks so much!

Can I Order Custom Sets?

Absolutely! You can check out the 3 Custom Set levels on the Shop All page. But before you dive in, here are some fun guidelines for our Custom Set Policies:

  1. No Sneaky Orders! Do not order before sending a request.
  2. Custom Requests are Requests—not a done deal! I might have to say no if a request doesn’t fit my style or is beyond my superpowers.
  3. Design Level Decision: I’ve shared some examples for each level, but the final call on the design level is up to me!

Let’s make something awesome together!

Processing & Shipping Times

Processing Time

Each set is handmade and crafted just for you! Please allow -3-5 days for us to create and ship your order*.

Shipping

Shipping times vary based on your location and the shipping method you choose at checkout. You will receive a tracking number once the item has shipped! Right now, we only ship within the USA.

*Note: "Ship out" means when I hand the package over to the carrier, not the actual shipping duration.

FAQs

What comes with my order?

Your order comes with:

  • 1 Custom nail set
  • 1 Application Kit (nail glue, nail buffer, mini nail file, cuticle pusher, & 1 alcohol pads)

*If you need sticky nail tabs, please either note the order or email me!

Optional additions: (Purchase separately)

  • Sizing Kit (All the nail sizes for that shape & length)
  • Additional Application Kit

How many nails come in a set?

Since each set is custom-made to fit you perfectly, every set includes 10 nails. To ensure a perfect fit, please visit our sizing guide page to measure your nails accurately or order a sizing kit (highly recommended!).

Are the sets reusable?

Absolutely! Each set is crafted from high-quality materials, making them reusable with the right care.

Proper application and removal are key. For detailed instructions, check out our "How to Apply" and "How to Remove" pages.

How long do the nails stay on?

It is all about application. 

1-2 days: Apply a thin strip of glue from your cuticle to tip. Bring glue with you in case of emergency.

5-7 days: Apply a pea-sized dot of glue to each natural nail (adjust for thumb and pinkie) and a little to the back of the nails. Spread around, don’t get too close to the skin as the glue will disperse when pressure is applied.

7-12 days: Follow full instructions on the Application Instruction card. 

What is sizing?

We offer all of our nail sets as premade and also custom nail sizes, to find the perfect fit for your nail so that we may customize them to your nails specifically! Head to our sizing guide page to get help on how to figure out your specific measurements and sizing.

Additionally, you can order a Sizing kit for a specific nail shape & length. We HIGHLY recommend this due to each shape and length varying in size.

For example my Medium almond sizes are different from my Medium square sizes.

Why does my set feel too small/large?

No worries! If your set feels a bit snug or big, here are two possible reasons and solutions:

  1. Gel: Sometimes, gel can make your correct size feel a bit stiff and snug. To fix this, just take a cup of warm/hot water and gently press the press-on nail against the cup to warm and "flatten" the nail.
  2. Sizing: If the nails are too big or too small, it might be due to incorrect measuring. In this case, you’ll need to reorder the set. Be sure to use our sizing guide or purchase a sizing kit (highly recommended) to determine your specific size.

If you need any help with measuring, feel free to reach out to me—I'm here to assist!

Do we ship internationally?

Unfortunately, we do not currently ship internationally.

We only ship domestically in the USA.

What is the case for shipping?

Shipping times

Times vary on location and shipping preferences selected at checkout.

Delays

Delayed packages are to be expected:

  • during busier seasons, (Christmas, Thanksgiving, etc.)
  • When we receive a high volume of orders

What do I do if my package goes missing?

Once handed over to the carrier, Bad Beech Nailzz has no control over the package. I am not responsible for anything that could interfere with delivery on the buyers end (i.e wrong address, missing apt #, unsuccessful deliveries due to gate codes, returning to sender due to___, etc.).

If the address provided was correct, contact the local post company responsible for delivering the package.